April 24, 2024

New Malaysia Times

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Widening aid options for the tourism industry to prevent collapse

tourism industry

Our tourism industry, comprising mainly of small and medium-sized enterprises (SMEs), remains in dire straits – and there doesn’t seem to be any light at the end of the tunnel.

Help from both past and previous governments for the tourism industry (directly and indirectly) has been unprecedented (Economic Stimulus Package/ESP, Prihatin, Additional Prihatin for SMEs, Penjana, Budget 2021, and Permai) but with the unexpected third wave resulting from the sudden surge in COVID-19 cases, the impact hasn’t been proportionate enough.

What’s required now is some form of tourism industry-only temporary “stimulus”, i.e., on the demand side to rescue it from the current doldrums – which could otherwise also see a multiplier effect reverberating throughout the economy spilling over into dependent sub-sectors such as the theme parks, shopping malls, and local food scene and passenger travel.


Unsurprisingly then, Association of Tourism Attractions Penang (ATAP) chairman Ch’ng Huck Theng has again called upon the federal government to reopen the flagging tourism industry that has had to endure another setback from the imposition of the Movement Control Order (MCO 2.0) (Free Malaysia Today, Feb 7, 2021). Ch’ng, a well-known Penangite who’s been at the forefront in promoting the state’s tourism agenda for years through publications and event management, etc., had earlier last month also urged the federal government for more aid for the tourism operators (Malay Mail, Jan 15, 2021).

In Penang alone, the tourism industry rakes in RM1 billion per year and directly employs at least 10,000 workers.

Malaysian Association of Hotels (MAH) CEO Yap Lip Seng said that compared to March last year, when the first phase of the MCO was enforced, the position now was worse and that they were expecting a bigger impact. He urged the government “… to immediately extend and increase support for the tourism and hotel industry. With little or no revenue expected for an indefinite period of time, hotels will be forced to close down and lay off staff. We have already recorded at least a minimum of six per cent of employees losing their jobs since last year, while the rest are either on a pay cut or unpaid leave.” (New Straits Times, Jan 14, 2021).

According to the MAH, “more than 100 hotels have ceased operations, affecting over 7,000 employees and more who lost their jobs indirectly since the imposition of MCO 1.0. The rest are either on a prolonged paycut or unpaid leave” (The Star, Feb 5, 2021).

Overall, the MAH has claimed that the tourism industry employs some 3.6 million people (directly or indirectly). The tourism industry is estimated to lose a minimum of RM300 million in revenue every two weeks of the MCO. Under MCO 2.0, the tourism industry has lost some RM6.5 billion. In a parliamentary reply, Minister of Tourism, Arts & Culture Datuk Seri Nancy Shukri said Malaysia’s tourism industry incurred an estimated RM100 billion in losses in 2020 due to the COVID-19 epidemic.

It would seem that tourism is the one industry or sector in which government help is making only a minimal impact despite the various allocations and measures.

tourism industry

Government assistance

In addition to the RM200 million allocation under the Tourism Recovery Plan of Budget 2021, which included capacity building, maintenance and event management, among some of the other help the government has provided which are applicable to the tourism industry are (in no particular order):

  • Digitalisation for virtual tourism (augmented reality/AR) under Penjana that synchronises with the Malaysia Virtual Experience (MyVXp) – an initiative between the Malaysia Productivity Corporation (MPC) and Tourism Productivity Nexus (TPN) targeted at the arts & entertainment; virtual adventure; archaeological & geological tourism; culture & heritage; history; crafts; health; beauty segments, etc.
  • Wage Subsidy Programme (WSP 3.0) under the Malaysian Economic and Rakyat Protection Assistance Package (Permai) for one month; and
  • Prihatin Special Grant Plus assistance expanded to cover 500,000 SMEs in states under the MCO with a payment of RM1.000 each.

Stimulating the industry

However, given the ongoing predicament of the tourism industry, exacerbated by the pressure from MCO 2.0, it behoves the government now to “switch gear” and focus on stimulating the tourism industry in the short term by:

1.Reopening the hotels, motels and guesthouses – on the basis of certification and accreditation to COVID-19 public health and safety standards. An EMIR Research policy article has proposed this before, namely, “Health Certificates Could Be the First Step to Revive the COVID-Affected Domestic Tourism” (Sofea Azahar). The certification and accreditation should also spur digitalisation by encouraging or making it mandatory for accommodation operators to install Internet of Things (IoT) devices and gadgets that allow for low-touch practices such as radio-frequency identification (RFID) cards, sensors and voice assistants.

2.Giving e-vouchers for participating hotels, motels and guesthouses upon COVID-19 clearance of the (domestic) tourists. In other words, to be entitled to the e-vouchers, the participating tourists must show a “clean bill of health” for COVID-19 by undergoing screening tests before (e.g., seven days or more/less) and after (e.g., another seven days or more/less) receipt of the e-vouchers with a one-day gap in between.

3.Implementing vehicle-free zones (except for public and passenger transportation, including taxis, e-hailing and trishaws) for a few days out of a week or completely till further notice so as to provide more space for the crowd to enable physical distancing practices. The vehicle-free zones would be applicable to certain designated places within the George Town Unesco World Heritage Site (Penang), the Golden Triangle of Bukit Bintang (Kuala Lumpur), Ipoh city centre, etc.

4.Implementing a short-term green travel corridor for (incoming) foreign tourists (with the proper health certification or “health passports” and requisite quarantine measures – pre-departure and post-arrival). Again, the growing popularity and new norm of cashless transactions, of which the tourism industry is a prominent part, should contribute to a low-touch environment. And perhaps, certain areas could be designated only for foreign tourists to minimise inter-state travel.

Reopening the industry

Reopening can, therefore, be implemented immediately in some areas and in a phased manner in other areas.

In addition, the government could immediately take over the loans of the tourism industry via a special purpose vehicle (SPV). The government would assume the loans from the banks and turns these into soft loans – either interest-free or at 0.5% interest per year (but over a longer repayment period). The SPV could be modelled along the lines of Danaharta that was formed in 1998 by the then National Economic Action Council (NEAC) to remove non-performing loans (NPLs) worth over RM5 million from the financial sector. The SPV – following Danaharta – could issue triple-A zero-rated coupon bonds to institutional investors such as EPF, Khazanah, pension funds and insurance companies to be later exchanged for the NPLs from the participating banks.

Otherwise, tourism operators could borrow from the government via the SPV to pay off (one-time) the banks concerned (again either interest-free or at 0.5% interest and over a longer servicing period). Either way, the loans from the SPV will be collateralised by default, unless otherwise agreed. Asset restructuring for failed businesses or ventures can be parked under the special tourism investment zones envisaged by the National Tourism Policy (2020-2030) which must be an immediate priority for the government. Participating players can be designated under these zones to also attract foreign funds as part of the effort to revive the tourism industry.

In conclusion, the government can and should do more to revive the tourism industry. The first step is to convene a roundtable with all stakeholders of the tourism industry and plan through a sustainable short- and medium-term recovery plan that not only protects lives but also livelihoods.


Jason Loh Seong Wei is Head of Social, Law & Human Rights at EMIR Research, an independent think tank focused on strategic policy recommendations based on rigorous research.