2021: Year for acceleration towards civil service excellence

By , in Nation on .

KUALA LUMPUR, Jan 1 — Chief Secretary to the Government Tan Sri Mohd Zuki Ali called on all civil servants to make the year 2021 as The Year for Acceleration towards Civil Service Excellence.

He said the leap of excellence must be mobilised through the consolidation of human capital with future competencies, strengthening of a more flexible organisation, management and development of projects that were fast and high impact.

Apart from that, he said the service delivery should also be based on digital technology and the 4.0 industrial revolution and it was in line with the hopes and challenges expressed by Prime Minister Tan Sri Muhyiddin Yassin prior to this.


‘’This leap of excellence must be implemented based on the values of ‘Faith To Serve’ and driven by the principles of F.A.S.T.E.R or flat, agile, streamlined, tech-enabled, efficient and resilient that I have often stated before.

“Although, we are still trying to balance economic interests and well-being of the people with health and the threat of epidemics, I believe the dark pandemic twilight of 2020 will finally disappear, and the dawn of a new brighter future will continue to shine in 2021,” he said in statement uploaded on Facebook.

He said 2020 has lowered its curtain with a thousand and one episodes of challenges full of misery, obstacles and tests, but were successfully waded through together.

It began with efforts to curb the COVID-19 pandemic which saw the government compelled to enforce the Movement Control Order, as well as ensure that every Malaysian remained resilient through an efficient and rapid economic and social strategy.

“We then continue to take proactive steps to restore the affected economy through 4 main initiatives, namely PRIHATIN (Prihatin Rakyat Economic Stimulus Package), PRIHATIN SME PLUS (Prihatin SME Economic Stimulus Package), PENJANA (National Economic Recovery Plan), KITA PRIHATIN (Prihatin Supplementary Initiative Package) and the implementation of the 2021 Budget which has been approved by the Parliament recently,” he said.

At the same time, he also expressed his appreciation to all civil servants including the frontliners and those behind the scene such as those who manage logistics and human resources for working hard to face the COVID-19 pandemic challenge.

“You are truly national heroes and heroines,” he said.                    


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